Nov 13
David Pogue, technology columnist for the New York Times, has an excellent series on the shady business practices of cellphone companies:
The short version: your cellphone carrier is probably tacking on several dollars worth of unnecessary fees to your bill each month. Do that for millions of customers and watch the money roll in. They have no incentive to stop these practices unless they begin to feel the heat from their customers. Here’s how:
For those who don’t have/use a data plan (i.e., no web browsing, app downloading, etc.)
- Call their customer service line and setup a data block. Be persistent and stick to your guns should they suggest alternatives.
- Examine your bills for extraneous data charges. After you get that data block, ask about a refund for those charges. Once again, be persistent (but polite).
Anyone with a cellphone can participate in David’s “Take Back the Beep” campaign:
- Read through some of David’s “Take Back the Beep” blog posts (just so you know what you’re talking about).
- Submit a polite complaint with your carrier via the channels listed below.
Here’s where to send your complaint (Sprint already lets you remove the message):
- Verizon: Post a complaint here: http://bit.ly/FJncH.
- AT&T: Send e-mail to: customerissues@attnews.us.
- T-Mobile: Post a complaint here: http://bit.ly/2rKy0u.
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